FREQUENTLY ASKED QUESTIONS
Questions about The Golden Hour and our kids line Goldie Kids
Where does Goldie Kids ship?
We currently ship throughout Canada and the USA, soon to be worldwide.
What is the return policy?
Your satisfaction is important to us, we will happily accept returns and exchanges within 30 days from the purchase date on all items, excluding sale items. All returns should be in original product packaging and unused condition to be eligible for a refund (excluding your original shipping & handling fees).
Do you offer gift wrapping or special packaging?
At check out we will gift wrap your purchase with a gift card, just let us know
Can I return or exchange items if my baby doesn't fit them?
Yes, you can return and exchange all of our products within 30 days as long as the items are free of any damage, stains, unworn and with all of their packaging and tags.
How do I care for and wash your products?
All of our sleepwear should be washed in an easy wash cycle and is recommended to air dry.
Why should I choose a Merino Wool blend?
Merino wool and silk offer the safest, easiest, and most comfortable choice for dressing your little ones. This unique fabric actively responds to changes in body temperature, ensuring your baby stays warm in winter and cool in summer. As breathable as a second skin, these garments can be worn around the clock for days without developing any odors.
Collapsible rowIs Wool itchy?
Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.No! Merino sheep produce the finest, softest, and most adaptable wool anywhere in the world. And ours is the best quality! The added silk makes the fabric even softer. It’s just really super soft.
Are your materials safe for my baby?
All of our sleepwear products have been reviewed for safety and OEKO-TEX certified from toxins. We are committed to producing safe products and partner with a supply chain that holds the same values.
Do you have a rewards or loyalty program?
Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.We are in the process of partnering with a Canadian organization to launch a recycling program that will allow you to participate and earn points toward future purchases. We’ll keep you informed as we prepare for the launch, so be sure to sign up for our newsletter to stay updated on these exciting initiatives!
If you don’t find the answer you’re looking for in our FAQ section, feel free to reach out to us directly. We’re here to help!